Returned merchandise must be sent back in original and unused condition. If merchandise is not in re-sellable and unused condition, we will ship the merchandise back to you at your expense, and will not accept the return. All items must be free of any dirt, hair, fur, or other debris. Any item that is cut to size is also non-returnable.
Make sure to properly package the merchandise you are returning. Do not place tape on the original box when returning. Merchandise must be in exact original packaging with all tags attached. Damaged retail packaging will result in denial of return. Allow 4-5 business days for the processing of your return.
Unfortunately customers are responsible for all return shipping costs. When returning merchandise we suggest that you obtain tracking information and sufficient insurance in case your gear gets lost in transit. Original shipping costs are non-refundable. When returning orders that have qualified for free shipping, the amount of the original shipping cost incurred will be deducted from the refund. This is so people don't take advantage of our free shipping program. If there was a problem with your item please contact us.
You should expect to receive your exchange within two weeks of mailing it, in many cases you will receive an exchange earlier. This time period includes the transit time for us to receive your return from the shipper, the time it takes for us to process your return once we receive it (3 business days), and the time it takes for return shipment.
If you have any questions or concerns regarding exchanging your product or you need help with the exchange process. Please feel free to contact us directly at firstname.lastname@example.org.
Free Shipping promotion on orders over $1500, contiguous Hong Kong only.
Normal shipping flat rate of $40 apply to all other areas. My Peak Condition will ship all free shipments with a delivery time of 1-4 business days, tracking will be emailed when shipped. If faster shipping is needed please choose other shipping options.
International orders are not included in this promotion and normal shipping rates will apply.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.